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Apoio ao Cliente - Portugal B'side

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We are specialists in designing custom-made trips, always with the main focus on the client well-being and satisfaction. We know that each client is unique, with specific needs and desires, and Portugal B’side wants to make sure that nothing is missing during a trip organized by us.

As such and so you have a perfect trip with everything you need, Portugal B’side provides a set of useful services to complement your travel. "In your travels with Portugal B’side " - services always included in any trip you organize with us so your have a trip hassle free without losing any points of interest in the places you visit. "Add to your travel" - extra services you can add to complement your itinerary or planned trip by you.

In case you need a service that is not shown here, contact us and we will do our best to provide it.

In your travels with Portugal B'side

During your stay you can count on Portugal B’side to help solve a problem

24h support

We want you to have a trip free of preoccupations, so you can make the most of your stay and return home with only good memories. But we know that the unexpected can happen and we are here to help. In order to help in a situation you cannot solve during your stay, please use our 24h support line.

Program with a detailed description of your trip so you always know what you will do

Trip program

We provide you the detailed program of your trip organized by days and with the indication of the respective experiences and services. So you always know your program for each day, what places you will visit and what activities you will do.

Portugal B’side exclusive guidebook with suggestions of points of interest and useful information for your trip

Portugal B'side guidebook

In order you don’t miss anything during your stay in Portugal, Portugal B'side created especially for you a guidebook with the description of places that you will visit, points of interest in each place like museums, shops, restaurants among others, suggestions of tours and other useful information.

Add to your trip

Pre-programmed GPS rental containing daily information with travel itinerary


We don’t want you to mislead in your dislocations or waste time looking for a location you will visit. As such we offer a pre-programmed GPS rental service with your travel route that points you where to go on each day and indicates you how to get there.

Private guide specific for your preferences


Tell us the profile of the guide you would like to accompany you during your stay, so that Portugal B’side can choose one that suits you. We will found a friend either to explain the true history of Portugal, or take you to the discover the most authentic corners of each place, or to show you the nightlife spots of a city, or just to take you to the perfect stores for shopping.

Private driver to drive on your dislocations


If you want to rent a car but you don’t want or cannot drive, we have the ideal service for you. We can reserve you a private driver to drive you on your dislocations, with or without the vehicle included.

Support service for people with special needs

Personal assistant

If you have a special need and may require an immediate unscheduled assistance, request us this service. Whether you are a person with a disability, need extra medical care, are pregnant or other specific need, we will provide you a reliable contact to assist you immediately in medical situations.

Private babysitter to take care of your children whenever you need


We know you like to travel with your children, but often you wish to do a more romantic dinner, or visit a monument or a museum, activities often tedious for the younger ones. Count on our babysitter to stay and take care of your children on an occasional situation in your accommodations, or to make some very entertaining activity for their age, or even to accompany you throughout all your stay.

Bicycle rent to travel within locations


Rent a bike and get to know more closely each place and seize peacefully every detail. When moving by bike within a city or town you will have greater freedom to explore places where the car cannot reach.

Storage service of the purchases acquired during your trip

Product storage

Came to Portugal by plane and fell in love with the Portuguese Wines or any other product? Would like to carry them to your home but are too big to carry in your suitcase? We provide you a verification service for transportation availability within the airline that you will fly, service of packing and storing. We will store your product until the departure date.


"Thank you for all the professionalism and homeland knowledge, it was great for us because your customer support exceeded my expectations. Keep up with this personalized and quality service. Good luck, you deserve it. "

Laura and Camille, São Paulo, 2016-08-08

"I want to thank Portugal B'side for the excellent organization of my trip to Portugal, those were unforgettable moments. Plenty things to see and do, beautiful landscapes, not to mention the great food and atmosphere. A very special kiss to thank you for

Sergio e Aline, Rio de Janeiro, 2016-07-25